YOUR PRIVACY MATTERS

Privacy Policy

At Modeve, we believe trust is built through transparency. This policy explains how we protect and handle your personal data across our websites, mobile app, and cloud services.

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Hong Kong • PDPO Compliant

Designed to protect Modeve and respect your rights

1. Introduction

Welcome to Modeve. We respect your privacy and are committed to protecting your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (PDPO).

This Privacy Policy explains how Modeve (operated by our company at 501, Tai Wo Building, Wai Yan Street 41-53, Tai Po, NT, Hong Kong) collects, uses, discloses, and safeguards your personal data when you use our websites (modeve.app and modeve.com.hk), our mobile application, or any of our cloud-based services (collectively, the “Services”).

By using our Services, you consent to the practices described in this Policy. We have designed this policy to be clear, transparent, and fully protective of Modeve while fully complying with Hong Kong law.

Important note: This Policy applies to personal data collected through our Services. If you are an organisation using Modeve on behalf of your team, you remain responsible for ensuring you have the legal right to provide your employees’ or clients’ personal data to us.

2. Information We Collect

Personal Data You Provide

  • Account details (name, email, phone number, company name)
  • Login credentials and authentication data
  • Billing information (if applicable)
  • Support requests and communications

Automatically Collected Data

  • IP address, device type, browser information
  • Usage data and interaction with the Services
  • Location data (only if you enable it in the mobile app)
  • Cookies and similar tracking technologies

We only collect data that is necessary to provide and improve the Modeve platform. You may choose not to provide certain information, but this may limit your ability to use some features.

3. How We Use Your Personal Data

We use your personal data only for the purposes you have been notified of and to the extent permitted by the PDPO:

01

To provide and operate the Modeve services

Including cloud login, account management, and mobile app functionality.

02

To communicate with you

Service updates, technical notices, support responses, and marketing (only with your consent).

03

To improve and personalise our Services

Analytics, bug fixes, and product development.

04

To comply with legal obligations

Including tax, accounting, and regulatory requirements in Hong Kong.

4. When We May Share or Disclose Your Data

We do not sell your personal data to third parties. We may disclose it only in the following limited circumstances:

  • Service providers & contractors Hosted cloud infrastructure, payment processors, email service providers, and analytics tools who are bound by strict confidentiality agreements.
  • Legal requirements When required by law, court order, or government authority in Hong Kong or elsewhere.
  • Business transfers In the event of a merger, acquisition, or sale of assets (we will notify you in advance where required).

5. How We Protect Your Data

We implement industry-standard technical and organisational measures to safeguard your personal data, including:

  • Encryption in transit and at rest
  • Secure access controls and multi-factor authentication
  • Regular security audits and penetration testing
  • Staff training on data protection
While we strive to use commercially reasonable means to protect your personal data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you of any material breach where required by law.

6. Your Rights under the PDPO

You have the following rights regarding your personal data:

Right to Access

Request a copy of the personal data we hold about you

Right to Correction

Request correction of inaccurate or incomplete data

Right to Erasure

Request deletion when data is no longer necessary

To exercise any of these rights, please contact us at [email protected]. We will respond within 40 days (or sooner where possible) and may charge a reasonable fee for access requests as permitted by law.

7. Cookies and Similar Technologies

We use essential cookies to enable login and core functionality on modeve.app. Analytical and preference cookies may be used to improve your experience. You can manage cookie preferences through your browser settings or our cookie consent banner (where applicable).

8. Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted here with a new “Last updated” date. Continued use of our Services after changes constitutes your acceptance of the revised Policy.

9. Contact Us

Modeve Privacy Team

501, Tai Wo Building,
Wai Yan Street 41-53,
Tai Po, NT, Hong Kong

+852 9444 0671
[email protected]
We are committed to resolving any privacy concerns promptly. If you have questions about this Policy or our data practices, please reach out — we’re here to help.

Governed by the laws of Hong Kong.
© 2026 Modeve • All Rights Reserved • This Privacy Policy is crafted to be fully protective of our company while remaining transparent and user-friendly.